1. Acceptance of conditions of sale

These general conditions govern the contractual relationship for any sale carried out from the site www.gforgems.che-commerce between the buyer and G for gems

The company G for gems is registered at the company register office in Geneva under company number

CH-300.511.124

Full contact details:

G for gems
27, chemin de la commanderie
1228 Plan-les-ouates / Genève
Suisse
Tel: +41(0)22.310.50.80

info@gforgems.ch

G for gems may, at any time, modify certain provisions in its terms, it is therefore necessary that they be reread before each visit or purchase from the www.gforgems.chwebsite.

When buying from the www.gforgems.ch site, you agree to the Terms & Conditions.

2. Products

G for gems sells online products featured in the E-shop category of its website: www.gforgems.ch.

G for gems takes the utmost care to provide the most accurate possible information on its website. However, G for gems accepts no liability for the photographs, characteristics and descriptive texts of the products which carry no contractual value. Note that the product images may vary slightly from the original, G for gems cannot be held responsible for any such discrepancies. Note that the images may vary compared to the original, because the stones will never be the same size, shape and color of the pictures you will see on the website. The images you find on the website are indicative and G for gems cannot be held responsible for these differences.

 

3. Availability

Depending on the level of demand, the availability of these products may change from one hour to the next.  Regular stock checks are carried out by G for gems sales team but despite best efforts, G for gems cannot be held responsible for discrepancies between the stock listed on the website and the actual stock available at the time of purchase by the customer.

G for gems is committed to ensuring regular inspection of its items available for sale online. If an item is no longer available, the customer will be informed of the delay caused, either via the product detail sheet or by email. In the event that an item purchased from G for gems online store is no longer available, G for gems will reimburse the customer within 10 days of purchasing the item. Under no circumstances will a compensation fee be enforceable from G for gems aside from the full refund of the order.

4. Pricing

The prices on G for gems site include VAT in Swiss francs (CHF) and VAT applicable on the day of order. Prices shown may change at any time and without notice.

The total price indicated on the order page is the final price.

This price includes the cost of the product, manufacturing, packaging and preparation. Shipping costs will be added at the final step when ordering and will depend on the type of delivery chosen by the customer as well as the destination.

5. Orders and payments

The customer must be 18 or over to order from the e-commerce section of the www.gforgems.ch website. Purchasing goods from the www.gforgems.ch e-commerce website means the buyer agrees, without reservation, to these general terms of purchase.

Entering the order details to complete the purchase binds the buyer to these terms.

The client undertakes to provide G for gems with his/her name, postal address, email address and a landline or mobile phone number, where they can be contacted should either the service desk or the carrier need to reach them.

After finalising the purchase on the www.gforgems.ch website, the customer will receive a confirmation email to the email addressprovided. This validates the contract between G for gems and its customers, providing that the product is available.

Means of payment from Switzerland

 
You can pay your purchase by bank transfer or by credit card via secure payment site Klik and Pay

 
Payment instructions will be sent to you by e-mail upon your order.

 
Means of payments from abroad, euro area (metropolitan France, Belgium, Italy, Germany ...).

 
For countries outside Switzerland, payments are accepted by credit / debit card via the secured website Klik and Pay (Visa or Mastercard). IBAN bank transfers are also available in Euros with the SEPA system free of charge (ask your bank).

 
For the security of the buyer, when buying on our website www.gforgems.ch, each transaction is encrypted and a specific software of our partner managing the online payments guarantees the highest safety standards

 
The merchandise is sent to the purchaser when the amount has been credited to our account within 1 to 4 days.

Customs

 
All bank charges due to the transaction must be paid in full by the buyer. The costs of customs and taxes (VAT) of the country concerned are the responsibility of the final buyer and do not form part of our invoice. These customs duties are beyond our control.

 
Price Indications

 
The prices of the items are in Swiss francs, inclusive of VAT. You can nevertheless make your order in Euros and US $ by clicking in "your currency".

 
In the prices of the articles, the shipping and packaging costs are not included. They are added at the end of your order, depending on its weight, before validation of the order on your part.

 
Taxes for payment by credit card or post office are added according to the price of your order.

 
Any costs of bank transfer from abroad are the responsibility of the customer.

 
In case of incomplete payment, the goods will be retained with us until full payment of these expenses.

 
The tariffs for shipping charges are those of the Swiss post in force, except special action and UPS for international shipments.

 
These prices may be subject to changes beyond our control, according to Swiss Post and UPS rates.

6. Shipping – Returns

Exceeding the delivery time will not constitute grounds to seek remedies and damages.

Upon delivery of a package, it is the customer’s responsibility (or person present at delivery) to check with the delivery person the condition of the goods and to notify them in writing on the delivery note or electronic device, of any problem related with the shipping (parcel damaged, warped, wet, punctured, etc…). The parcel must be opened in the presence of the delivery person to check and then confirm with them that the overall condition is good. If this procedure is not followed, G for gems will not take back the parcel.

Should the parcel be damaged, the customer can refuse receipt of the parcel by indicating to the delivery person clearly and in writing the reason for refusing the parcel. The customer can return any damaged parcels to G for gems within 10 days after having contacted G for gems team at the following email address: info@gforgems.ch, in order to explain the precise reason for the return and to be assigned a return number.

When returning a defective package, within 10 days as stipulated above, G for gems will carry out an inspection of the package and aims to exchange or refund the goods within 15 days.


(Crystals very often have cracks or small cavities that are natural: no exchange will be allowed for these reasons.)

7. Unclaimed parcel returned to the sender

In the event that the package has not been claimed by the final purchaser and will return to G for gems, the return costs are to be borne by the final customer.

G for gems then announces it to the buyer, either by telephone or by mail. As soon as the costs of return are paid, the parcel is sent a second time to the customer, by the Post.

If the customer does not show up, does not pay the postage costs for the return or does not pick up his parcel from our warehouse, the goods will be kept for six months in our premises (date of the order) .

If the customer has not manifested himself during this period, the order and its payment are considered as abandoned by the buyer who thus renounces his claims on the merchandise or its pecuniary value.

8. Personal data

The online store www.gforgems.ch is subject to federal law on data protection. Therefore, sensitive data collected on customers (name, email, address, telephone number, payment information) will not be passed on to third parties or any other commercial organizations.

G for gems uses customer data solely for the purpose of good order and deliver management and to send news and information electronically. Upon written request to the following email address: info@gforgems.ch, by the customer, G for gems will remove the customer’s e-mail from the mailing list should he/she no longer wish to receive advertising material. 

G for gems wishes to draw its customers’ attention to the fact that, despite its best efforts, G for gems cannot be held liable for the theft of confidential data from its website.

The customer may amend any personal details on the G for gems website www.gforgems.ch. To do this, a simple email sent to: info@gforgems.ch is all that is required, so that G for gems customer service team can make the amendments.

9. Intellectual property

All rights to the content visible on our site www.gforgems.chare reserved by G for gems or have been used with the permission of the owner of the copyright or of the brand. This content may not be copied or transferred without a prior written request being made to G for gems under penalty of sanctions for Intellectual Property theft.

11. Disputes and Place

The place of jurisdiction for G for gems is in Geneva

In case of dispute, Swiss law is the only applicable law.

The management team of G for gems are reachable at the following address:

G for gems
27, chemin de la commanderie
1228 Plan-les-ouates / Genève
Suisse
Tel: +41(0)22.310.50.80

info@gforgems.ch

 


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